Support

Common support topics

• Automatic card border detection is unstable for a specific background or lighting setup.
• Manual calibration handles are hard to drag or inspect.
• Front and back records need to be merged, renamed, or deleted.
• A supported card's identity suggestion is missing, incorrect, or hard to confirm.
• A candidate area, evidence marker, or magnified crop is hard to review or confirm.
• A condition score or image/PDF export does not include the expected review context.

Helpful feedback details

If possible, include the capture source, whether you used automatic detection or manual calibration, whether the issue happened on the front side, back side, or both, and which condition dimension you were reviewing.

If the issue involves card identity, include the card language, collector number, and the field that needs correction.

Purchase completed, credits missing

Use Sync Purchases in the app before purchasing again. If the balance is still incorrect, contact support with your app version and purchase time. Do not send passwords or payment-card details.

Moving or restoring your records

Export a full .cardalignbackup archive and merge it into another device. Backups are not encrypted; keep them in a trusted location.

Move your records with a .cardalignbackup export and merge restore. This is a manual backup, not cloud sync. Credits are verified separately through purchase history; changing devices or reinstalling may require Sync Purchases and support verification.